Frequently Asked Questions
 
The FAQ's section of our website was designed to help answer, some of the more trivial questions that you may have, and to assist you and others when help may not be readily on hand,  to shed a bit of light on your problem.
 
If you have a question that is't answered in our Frequently Asked Questions section email us at: support@aggdoors.com.au
 
 

 

GARAGE RELATED QUESTIONS

 
Q. I want to have my garage door automated but I already have a gate opener can I use the remote control for the garage to control both my gate and my garage door?
 
A. Yes but only if the garage door opener being fitted is the same brand and series as the gate opener for example if you have a merlin gate opener with a blue button remote and the garage door opener being fitted is a Merlin opener with a green button remote it will not work as they are on different frequencies, to put in other terms they cannot talk to each other as they speak different languages. But what you can do, is fit a device called a receiver to the gate opener, which is compatible with the green remotes and this device basically acts as a translator so that you can use your green remotes with your Merlin blue remote system.
 

 
Q. Why does my garage door opener reverse back up instead of closing?
 
A. Your Garage door opener may reverse back up for a number of reasons:
 
1. If you have P.E.Beams (photo Electric Beams - a device normally black in colour and found mounted at bumper height in the door opening) fitted it could mean that there could have been an obstruction or
it was obstructed whilst the door was trying to close, or the P.E.Beam could be dirty so as a safety precaution the door opener has either stopped or reopened to avoid any injury or damage being caused to
the object.
 
 2. Your door may have hit something or may have jammed momentarily causing the opener to think that the door has hit something so to prevent further damage the opener has reopened.
 
 3. The door has gone all the way down and reversed back up meaning either the gears are either worn or broken or the limits have either gone out of adjustment or are worn or damaged.
 

 
Q. Why is my manual Garage Door so heavy?
 
A. Garage doors are one of, if not the largest moving object in your home and can weight sometimes in excess of 200kg...suprised? well you might be, as they don't seem that heavy to lift as the doors are usually counter balanced by springs, if the springs are not set up correctly you may find the door very heavy to lift or the springs may need readjusting as a result of some tension being lost through time or a worse case scenario one of the springs or a couple may have snapped which may be visibly noticeable. If any of these relate to you it may be a good idea to have it checked out.
 

 
Q. My automatic Garage Door won't open or is stuck in the close position?
 
A. Your automatic Garage Door could be stuck in the close position or just won't open for a number of reasons.
 
1. The counter balance spring could be broken and is overloading the system or it has lost tension and needs to be retentioned.
 
2. The door could be jammed somewhere or maybe the locking mechanism has accidentally become engaged somehow.
 
3. There could be a fault with the electronics either the control board or the remotes, try replacing batteries.
 

 
Q. How much will it cost to automate my Garage Roller Door?
 
A. Our Garage Roller Door Openers start from $480 for a standard install.
 

 
Q. How much will it cost to automate my Sectional/Panel Garage Door?
 
A. Our Garage Roller Door Openers start from $495 for a standard install.
 

 
Q. Do you provide a free quote on garage door installations.
 
A. Yes we do provide free onsite quotations but only on new Garage Door Installations, we can also give a rough estimate over the phone but this is subject to onsite inspection, before any order can be placed, as it is not possible to account for all the variables over the phone without being able to see the job first hand. We do not provide free quotations on repairs, we can give you a rough estimate which we can gauge, only by the information you provide so the more accurate the infomation you provide the more accurate the quotation.
 


Q. Do you provide a free quote on garage doors repairs?
 
A. We do not provide free quotations on garage doors repairs, but we can give you a rough estimate which we can gauge, only by the information you provide, so the more accurate the infomation you provide the more accurate the estimate. This is so that we can keep our service charges down.
 

Q. Do you Provide a free quote on garage doors opener repairs?
 
A. We do not provide free quotations on garage door opener repairs, but we can give you a rough estimate which we can gauge, only by the information you provide, so the more accurate the infomation you provide the more accurate the estimate. This is so that we can keep our service charges down.
 

 
Q. Do you Provide a free quote on gate repairs?
 
A.  We do not provide free quotations on gate repairs, but we can give you a rough estimate which we can gauge, only by the information you provide, so the more accurate the infomation you provide the more accurate the estimate. This is so that we can keep our service charges down.
 

 
Q. Do you Provide a free on quote gate opener repairs?
 
A.  We do not provide free quotations on gate opener repairs, but we can give you a rough estimate which we can gauge, only by the information you provide, so the more accurate the infomation you provide the more accurate the estimate. This is so that we can keep our service charges down.
 

Q. Do you sell garage door weather strips?
 
A.  At AGG DOORS we sell both  original and after market weather strips also known as rubber seals,  wether or not the original weather strip is still available to suit your garage door depends on the age of your garage door if it is not available there are after market kits to suit your garage door.
 

Q. Do your garage doors come in a wide selection of colours?
 
A.  Yes our garage doors do come in a wide selection of colours depending on which brand of door you choose to go with, most manufacturers use the colourbond range, you will find the coresponding colour charts under there specific brands ie. B&D colour charts
 


 
GATE RELATED QUESTIONS
 

Q. Can I automate my gate if it opens outwards?

A. Yes you may as long as the gate does not protrude onto council property when opening as there would be public liability issues.

 

 
Q. Can I have it so that my gate automatically closes?
 
A.  Yes you can I have it so that your gate automatically closes, allot of the current gate openers whether it be a sliding gate or a swing gate opener have a feature called auto close, which on most systems maybe set on a timer to allow enough time for you to exit or enter the property. But it is strongly advised that you fit a device called a Photo Electric Beam otherwise known as P.E. Beams, these beams when fitted will stop your gate from closing on your car or any object which is in line with the beams, avoiding damaged to your property or yourself or loved ones.
 

 
Q. Can I automate my swing gate if the gate swings open on an upward rise?
 
A. Yes you can automate your swing gate if the swing gate opens on an upward rise, but you will be limited with the type operators that are suitable for the application, when considering the choice of opener the added weight needs to be taken into consideration as a gate opening on an up wards rise will require more force to move than if it were the same gate on a flat.
 

GENERAL QUESTIONS
 
Q. What methods of payment do you accept?
 
A.We accept payment via cash, cheque, credit card, Eftpos and Paypal, all our service vans carry a mobile Eftpos machine. Paypal is only available online via our webstite.
 
 

 
 
Q. What is your Call Out Fee?
 
A.Our Call out fee is $120inc. GST. Plus the cost of any required parts.