Our service technicians arrive at your door equipped to tackle even the most difficult jobs. After a thorough inspection, our service technician will explain the problem to you and the measures/parts required to remedy the problem. If there are multiple ways to fix the problem, the technician will explain each in detail and advise you of the best. At the conclusion of the job, our technician will supply you with an invoice. Payment can be made via cash, cheque, credit card, direct deposit or eftpos.
99% of the time, we are able to repair the problem on the day, or replace the unit altogether, which in some cases, turns out to be cheaper and more worthwhile than the repair on the day, or cheaper in the long haul (other parts may be creeping closer to the “expiration” date). On the rare occasion that the repair cannot by carried out on the same day, it is usually because you may require extra materials such as jambs, custom panel springs or simply because the job requires 2 technicians instead of 1. However, in these cases our technician will relay the information straight to us and we will be able to supply you with the time and date of our next visit before our technician leaves your premises.
We can also set up a “Preventative Maintenance Schedule” to ensure that your door/gate and opener run as optimally as possible and to significantly minimize the likelihood and inconvenience of a breakdown. With the “Preventative Maintenance Schedule” it allows our technician to keep a watchful eye over things like your door tension, motor parameters, and to maintain lubricated gears and hinges. It also means our technician will detect parts that may be “on the way out” before they cause problems, and if desired replace the required parts on the day instead of suffering a secondary service call when it decides to give way.