Cancellation Policy

We require at least 2 hours’ notice for any cancellation or rescheduling. Cancellations made with less than 2 hours’ notice may incur a $50 cancellation fee to cover lost time and travel.

If our technician has already arrived at your property and you cancel on the spot, the full service call-out fee applies.
To cancel or reschedule, call us directly – please don’t rely on email or SMS for last-minute changes.

Privacy Policy

AGG Garage Doors collects only the information necessary to provide our services – your name, address, contact details, and service history.

We never sell, rent, or share your personal information with third parties for marketing purposes. Your data is stored securely and used only for:

• Scheduling and confirming appointments
• Providing quotes and invoices
• Following up on completed work
• Sending occasional service reminders (you can opt out anytime)

For full details, request our complete Privacy Policy document via email.

Warranty Policy

Lifetime Labour Guarantee
All repairs and installations completed by AGG Garage Doors are covered by our lifetime labour guarantee. If something we fixed stops working due to workmanship, we’ll come back and fix it at no charge.
Labour guarantee applies to the original repair or installation only. It does not cover normal wear and tear, accidental damage, or issues caused by third-party modifications.

Manufacturer Warranties
New parts and products (motors, springs, doors, remote controls) carry the manufacturer’s original warranty – typically:

• Garage door openers: 2–5 years
• Garage doors: 5–10 years
• Springs: 1–2 years
• Remote controls: 12 months

We provide warranty documentation with every installation or part replacement.

What’s Not Covered

• Damage caused by misuse, neglect, or accidents
• Normal wear and tear (e.g., batteries, lubricant, weather seals)
• Repairs performed by third parties
• Power surges or electrical faults outside our control

Payment Policy

We accept the following payment methods

• Credit card (Visa, MasterCard, American Express)
• Debit card
• Bank transfer
• Cash
• Afterpay (on approved installations over $500)

Payment Terms

• Repairs & service calls: Payment is due upon completion of work, before the technician leaves your property.
• Installations: A 50% deposit may be required for large installations, with the balance due upon completion.
• Emergency call-outs: Payment is required immediately after work is completed.

All prices include GST. We do not charge credit card surcharges.

Safety Policy

Our technicians follow strict safety protocols on every job:

• All team members are fully licensed and insured
• We wear appropriate personal protective equipment (PPE)
• We never work on unsafe structures – if your door poses a safety risk, we’ll advise you before proceeding
• Children and pets must be kept away from the work area during repairs

For your safety: Never attempt to repair garage door springs, cables, or high-tension components yourself. These parts are under extreme force and can cause serious injury or death.

Complaints Policy

We take every complaint seriously and aim to resolve issues fairly and quickly.

Step 1 – Speak to us first – Contact the technician directly or call our office. Most issues can be resolved immediately.
Step 2 – Escalate to management – If you’re not satisfied, ask to speak with our service manager. We’ll review the job and agree on a fair solution.
Step 3 – Formal complaint – Email your complaint in writing to [email address]. We’ll acknowledge receipt within 2 business days and provide a final response within 10 business days.

External resolution – If we cannot reach an agreement, you may contact Consumer Affairs Victoria or your local state consumer protection agency.

Still Have Questions?

Policies can be confusing. Call us and we’ll explain anything in plain English – no fine print, no jargon.

Contact us: