Technician: Pat & CodyTilt door installation
Calling myself a "damsel in distress" would be putting it mildly. One of the two arms on our garage door had bent, leaving the heavy door completely inoperable. After reading a mixture of reviews I was a little hesitant, but with no way of opening the garage, I decided to call AGG Doors. The garage was my husband's sanctuary -his workshop, his retreat, his domain. After 4 weeks of waiting and hoping the problem would somehow resolve itself(wishful thinking!), it became obvious that someone had to take charge. So, I did. From my very first conversation with Dev, I felt reassured. She asked me to send photos of the damaged arms and motor, immediately understood the urgency, and quickly set the wheels in motion. Patrick and Cody arrived to inspect the damage and from the moment they walked through the gate, they were courteous, professional, patient and genuinely helpful. I'll admit I nearly fell off my chair when I received the quote but quality workmanship isn't cheap and this wasn't a job for shortcuts. What impressed me most wasn't the repair itself–it was the people. Dev coordinated everything with patience and efficiency, while Patrick and Cody went well beyond what anyone could reasonably expect. They helped clear the garage before they started work, despite it not being part of their job. That level of care is becoming all too rare these days! The repair was completed, the garage door is operating again. So, to Dev, Patrick and Cody-thank you. You didn't just fix a garage door; you restored my sanity! And as for the damsel in distress? She has officially retired. She's now one very happy damsel…. with a husband happy in his mancave!!!
